Privacy Policy - Tenerife Property Gallery

The Property Gallery S.L. is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit tenerifepropertygallery.com, contact us, make a property enquiry, request information about our services, or choose to receive marketing communications.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and other applicable data-protection legislation.

1. Data Controller

The data controller responsible for personal data collected through this website is:

The Property Gallery S.L.
CIF: B38942876
Address: C.C. Centro Playa, Puerto Colón, San Eugenio, Av. de Colón, 8, Local 9, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain
Email: info@tenerifepropertygallery.com
Website: tenerifepropertygallery.com

The Property Gallery S.L. determines how and why personal data collected through this website is processed.

2. Personal Data We Collect

Depending on how you interact with us, we may collect and process the following information:

Contact and identification information

Name
Email address
Telephone or WhatsApp number

Property enquiry information

Details contained in your enquiry
Properties you are interested in
Property preferences and requirements
Information you voluntarily provide when communicating with us

Property owner and seller information

If you contact us regarding selling, valuing or marketing a property, we may collect information about you and the property that is reasonably necessary to provide our services.

Marketing and communication preferences

We may record whether you have chosen to receive property updates, newsletters or other marketing communications.

Technical and website information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website usage information
Cookie and analytics information, where applicable

We aim to collect only personal information that is reasonably necessary for the relevant purpose.

3. How We Collect Your Personal Data

We may collect personal information when you:

Complete a contact or property enquiry form
Contact us by telephone, email or WhatsApp
Enquire about a property
Request a property viewing
Ask us to market or value a property
Request information about our services
Subscribe to property updates, newsletters or marketing communications
Interact with our website
Become a client or prospective client

We may also receive personal information from third parties where appropriate and legally permitted, including property portals, collaborating estate agents, professional advisers and other parties involved in a property transaction.

4. How We Use Your Personal Data

We may process your personal information for the following purposes:

Responding to enquiries
Providing information about properties
Arranging property viewings
Assisting prospective buyers and existing clients
Assisting property owners and prospective sellers
Providing property valuations
Marketing properties
Providing requested property-related services
Communicating with clients and prospective clients
Managing our relationship with you
Maintaining appropriate business and transaction records
Complying with legal, regulatory, accounting and tax obligations
Protecting our website and systems from fraud, spam, misuse or security threats
Improving our website and services
Sending property updates and marketing communications where legally permitted

5. Legal Basis for Processing

The legal basis for processing your personal information depends on the reason for which the information is being processed.

We may rely on:

Pre-contractual measures and performance of a contract

Where processing is necessary to respond to a request you have made before entering into a contract or to provide services you have requested or contracted from us.

Legal obligations

Where processing is necessary for The Property Gallery S.L. to comply with applicable Spanish or European legislation.

Legitimate interests

Where processing is reasonably necessary for the operation, administration, improvement or protection of our business, provided that our interests do not override your fundamental rights and freedoms.

Consent

Where consent is the appropriate legal basis, including certain marketing communications and non-essential cookies.

Where processing is based on your consent, you may withdraw that consent at any time.

6. Contact Forms and Property Enquiries

When you submit an enquiry through our website, we process the information you provide in order to respond to your request and, where appropriate, assist you with your property search, property sale or requested service.

This information may include your name, email address, telephone or WhatsApp number and the contents of your message.

Submitting an enquiry does not automatically subscribe you to newsletters or general marketing communications.

Where we provide a separate option to receive marketing communications, choosing not to provide marketing consent will not prevent you from submitting an enquiry or using our services.

7. Email Marketing and Property Updates

If you choose to receive property updates, newsletters, market information or other marketing communications, we may use your contact information to send you relevant communications from The Property Gallery S.L.

Where marketing is based on your consent, you may withdraw that consent at any time.

You can unsubscribe by using the unsubscribe option included in our marketing emails, where available, or by contacting:

info@tenerifepropertygallery.com

Withdrawing your consent does not affect the lawfulness of processing carried out before consent was withdrawn.

8. Telephone, Email and WhatsApp Communications

If you contact us by telephone, email, WhatsApp or another communication service, we may process the information you provide in order to respond to your enquiry, communicate with you and provide the requested service.

Third-party communication providers may process certain information according to their own terms and privacy policies.

We recommend that you do not send unnecessary sensitive personal information through messaging services or website enquiry forms.

9. Sharing Your Personal Data

We do not sell your personal data.

Where necessary and legally permitted, we may share personal information with third parties involved in providing our services or completing a property transaction.

These may include:

Website hosting and IT service providers
Email and communications providers
CRM and business software providers
Property portals
Collaborating estate agents and agencies
Lawyers and legal representatives
Notaries
Gestores and accountants
Mortgage advisers or financial intermediaries
Other professional advisers or service providers involved in a transaction
Website analytics and security providers
Public authorities, regulators, courts or law-enforcement authorities where required by law

We only disclose personal information where there is an appropriate legal or business reason for doing so.

10. International Data Transfers

Some of the technology, cloud, communications or other service providers used by our business may process information outside the European Economic Area (EEA).

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable data-protection legislation are in place.

Depending on the circumstances, these safeguards may include European Commission adequacy decisions, Standard Contractual Clauses or other legally recognised mechanisms.

11. Cookies

Our website may use cookies and similar technologies to operate correctly, provide functionality, improve user experience, understand how visitors use the website and, where applicable, provide analytics or marketing functionality.

Some cookies are essential for the operation and security of the website.

Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent.

You can manage your cookie preferences through the cookie settings available on our website.

For further information, please refer to our Cookie Policy.

12. Embedded Content and Third-Party Services

Our website may include content or functionality provided by third parties, such as:

Interactive maps
Videos
Property portals
Social-media content or features
Other embedded services

Embedded content may behave in a similar way to visiting the third party’s website directly.

These third parties may collect technical information, use cookies or process information about your interaction with their services according to their own privacy policies.

13. Data Security

We take appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, destruction, alteration, unauthorised disclosure or access.

Access to personal information is limited to employees, representatives and service providers who reasonably require access to perform their duties or provide services to us.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

14. How Long We Keep Your Personal Data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required to meet legal, regulatory, tax, accounting or reporting obligations.

The appropriate retention period depends on the nature of the information, the reason it was collected, our relationship with you and any applicable legal requirements.

When personal information is no longer required, it will be deleted, anonymised or securely retained where continued storage is required by law.

15. Your Data Protection Rights

Under applicable data-protection legislation, you may have the right to:

Access the personal information we hold about you
Rectify inaccurate or incomplete personal information
Request erasure of your personal information where legally applicable
Restrict processing in certain circumstances
Object to processing in certain circumstances
Request data portability where applicable
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact:

info@tenerifepropertygallery.com

We may need to request information necessary to verify your identity before processing certain requests.

You also have the right to lodge a complaint with Spain’s supervisory authority for data protection, the Agencia Española de Protección de Datos (AEPD).

16. Links to Other Websites

Our website may contain links to websites operated by third parties.

The Property Gallery S.L. is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any external website you visit before providing personal information.

17. Children’s Privacy

Our website and real-estate services are not directed towards children, and we do not knowingly seek to collect personal information from children through this website.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to address the situation.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or applicable legal requirements.

Any updated version will be published on this page, and the “Last updated” date at the top of this policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have any questions about this Privacy Policy, how we process your personal data, or if you wish to exercise your data-protection rights, please contact: